Email Notifications

Use notification settings to choose which event emails FlyCommerce sends. The available notifications depend on whether your account is a Shop or Marketplace.

1. Sign in to the dashboard for the store you want to update.
2. Open Settings and select Notification.
3. Open the Emails tab.
4. Review the Orders, Customer, Admin, and Vendor sections.
5. Turn on the email types you want to send and turn off those you do not need.
6. Confirm the setting shows the status you intended. The dashboard saves changes as you make them.

Examples include order placed, canceled, refunded, and completed messages; customer welcome and password reset emails; administrator alerts; and vendor order or payout messages. Read each description in the dashboard before changing a setting so you know who receives the email and when it is sent.

1. Confirm the recipient address is correct and can receive mail.
2. Check spam or junk folders and any email filtering rules.
3. Confirm the notification for that event is enabled.
4. Trigger the event with a test order or account when possible.
5. If the message still does not arrive, contact support and include the event and approximate time.

Note: In-app alerts in the dashboard notification bell are separate from email preferences. Changing an email toggle does not change the in-app alert settings.