Manage orders as an admin

The Orders section of the FlyCommerce admin dashboard lists every customer order and includes pages for invoices, pre-orders, refunds, and return requests. Store owners and marketplace admins use these pages to check payment and fulfillment status and to work through refund and return requests. The same steps apply to Shop and Marketplace stores.

The Orders section in the sidebar contains five pages.

Page	Use it to
All Orders	Find and review orders by status.
Invoices	Review invoices and credit notes and check their send status.
Pre-orders	Review orders placed for pre-order products.
Resolve Refunds	Work through refund requests that need a decision.
Return Requests	Review customer return requests by status.

1. Go to Orders → All Orders.
2. Select a status tab to filter the Order List. The All tab shows every order.
3. To find a specific order, type an order ID or customer name in the search field, then press Enter.
4. Click an order row to open its details.

The All Orders page lists orders by status and includes search by order ID or customer name.

If the store has no orders yet, the Order List shows “No orders found — You currently have no orders from customers.”

Each tab filters the Order List by status. The definitions below are general. Check the order details for the exact state of a specific order.

Tab	What it typically means
All	Every order, regardless of status.
Pending	The order has been placed but not yet paid or confirmed.
Processing	The order has been paid and is being prepared or fulfilled.
Completed	The order has been fulfilled.
Failed	The payment did not go through.
Canceled	The order was canceled.
Refunded	The order has been refunded.

1. Go to Orders → Invoices.
2. Select the Invoices tab or the Credit Notes tab.
3. Filter the list by status (All, Sent, Not Sent, Failed, or Voided) and by date (All time).
4. Select Export to export the records.

Invoices are generated automatically based on your invoicing settings. You configure those settings under Settings → Invoicing.

Go to Orders → Pre-orders to see orders placed for pre-order products. This page uses the same status tabs as All Orders, so you can review pre-orders by status in the same way.

Go to Orders → Resolve Refunds to find refund requests in one place. The page has these tabs:

• All
• Needs Action
• Resolved
• Auto Resolved
• Canceled

Start with Needs Action to find refunds that are waiting for a decision. For the full decision workflow, see Process refund and return requests as an admin.

Go to Orders → Return Requests to review customer return requests. The page has these tabs:

• All
• Requested
• Completed
• Canceled

For the decision workflow, see Process refund and return requests as an admin.

• Marketplace vendors: In marketplace stores, vendors fulfill their own sub-orders. For the vendor steps, see Vendor order management.
• Automatic courier sending: If Auto-push orders to courier is turned on in Shipping → Preferences, orders that enter Processing are sent automatically to the courier selected at checkout. If the setting is off, create the shipment manually.

To set up the shipping zones and rates that orders use, see Set up shipping zones and rates.

Webhooks can notify external systems when these events occur:

• order.created
• order.updated
• order.canceled
• order.completed
• order.refund.created
• order.shipment.created
• order.shipment.updated

To send these events to your system, see Set up webhooks.

Customers can receive order updates by email, and by WhatsApp if you connect it:

• For email notifications, see Configure email notifications.
• For WhatsApp order updates, see Set up WhatsApp Business and live chat.

Check these items each day:

• Check Pending and Failed orders in Orders → All Orders.
• Process orders in Processing.
• Review Needs Action in Orders → Resolve Refunds.
• Review Requested in Orders → Return Requests.
• Check Failed invoices in Orders → Invoices.

• Process refund and return requests as an admin
• Vendor order management
• Set up webhooks
• Configure email notifications
• Set up WhatsApp Business and live chat
• Set up shipping zones and rates